Effective Date: 28th June, 2023

This Cancellation & Refund Policy (“Policy”) governs the cancellation, return, and refund processes for orders placed on the website https://aapkiekart.com/ (referred to as “the website” or “our website”) operated by Aapkiekart Global Trade (“Aapkiekart Global Trade,” “we,” “us,” or “our”). By placing an order on our website, you agree to comply with and be bound by this Policy. If you do not agree with this Policy, you should not place an order on our website.

1. Cancellation of Orders

1.1 Order Cancellation: You may request to cancel your order by contacting our customer support within 24 hours of placing the order. We will make every effort to accommodate your cancellation request, provided the order has not been shipped or processed.

1.2 Cancellation after Shipment: If your order has already been shipped or processed, we cannot guarantee cancellation. In such cases, you may follow our return process as outlined in Section 2 of this Policy.

2. Returns and Refunds

2.1 Return Eligibility: We offer returns for eligible products within 7 days from the date of delivery. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. Please note that certain items/products are non-returnable as specified below.

2.2 Return Process:

a. Initiate Return Request: To initiate a return, please follow these steps:

1. Go to the “Orders” tab in your account.
2. Locate the specific order and click on the “Request for Return and Refund” button.
3. Fill out the form provided, including the appropriate reason for return/refund, and submit it.

b. Return Authorization: Once your return request is approved, we will issue a return authorization along with detailed instructions for returning the product.

c. Packaging and Shipping: Please ensure that you securely package the product to prevent any damage during transit. You will be responsible for the shipping costs associated with the return.

d. Inspection and Refund: After we receive the returned product, we will carefully inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process the refund within 3-5 business days, following the guidelines outlined in Section 3 of this Policy. The refund amount will be credited back to your original payment method.

Please note that the initiation of the return request should be done within 7 days from the date of delivery to be eligible for a return/refund.

2.3 Refund Rules based on return reason:

1. Product Damaged or Defective:
   • If you receive a damaged or defective product, please contact our customer support within 7 days of receiving the item.
   • We will provide you with a full refund or replacement, at your choice.
   • We may require you to provide evidence of the damage or defect, such as photographs.
   • Return shipping costs will be covered by us.
2. Wrong Item Shipped:
   • If you receive the wrong item, please contact our customer support within 7 days of receiving the item.
   • We will offer you a full refund or exchange the item with the correct one.
   • We may require you to provide evidence of the incorrect item received.
   • Return shipping costs will be covered by us.
3. Item Not as Described:
   • If the item you received does not match the description on our website, please contact our customer support within 7 days of receiving the item.
   • We will offer you a partial refund or exchange, based on the extent of the discrepancy.
   • We may require you to provide evidence of the item not matching the description.
   • Return shipping costs will be covered by us.
4. Change of Mind/No Longer Needed:
   • If you change your mind or no longer need the item, you may request a return within 7 days of receiving the item.
   • A refund will be provided, but it may be subject to a restocking fee of [restocking fee percentage].
   • Return shipping costs will be borne by you.
   • The item must be returned in its original condition and packaging.
5. Size/Color/Style Issue:
   • If you received an item with the wrong size, color, or style, please contact our customer support within 7 days of receiving the item.
   • We may offer an exchange for the correct size, color, or style (if available).
   • Return shipping costs will be borne by you, unless it was a fulfillment error on our part.
   • The item must be unused, unworn, and in its original condition and packaging.
6. Shipping Delay/Customer Dissatisfaction:
   • If there was a shipping delay or if you are dissatisfied with your purchase, please contact our customer support within 7 days of receiving the item.
   • We may offer a partial refund or discount as a gesture of goodwill.
   • Return shipping costs will be covered by us if a return is required.
   • Please notify us within the specified time frame.
7. Billing/Price Discrepancy:
   • If you notice any billing or price discrepancies, please contact our customer support immediately.
   • We will rectify the issue by providing a refund or adjustment to correct the error.
   • Please provide evidence of the discrepancy, such as a screenshot or invoice.
8. Other (Please Specify): For any other return/refund requests not covered by the above scenarios, please contact our customer support to discuss the issue further.

2.4 Non-Returnable Items/Products: The following items/products are non-returnable:

• Perishable or consumable goods, including food items
• Personal care and hygiene products
• Customized or personalized products
• Products that have been used, damaged, or altered
• Items/products without their original packaging
• Products purchased during promotional or clearance sales (unless specified otherwise)

3. Refund Process

3.1 Refund Eligibility: To be eligible for a refund, the returned product must meet the return eligibility criteria specified in Section 2.1 of this Policy.

3.2 Refund Timeline: Once the returned product is received and inspected, we will process the refund within 3-5 business days. Please note that the actual refund timeline may vary depending on your bank or payment processor.

3.3 Refund Method: Refunds will be issued in the original payment method used for the order, unless otherwise agreed upon.

4. Contact Us

If you have any questions, concerns, or need assistance regarding our Cancellation & Refund Policy, please contact us using the following details:

Aapkiekart Global Trade

Address: Z-5, First Floor, Flat – C, Rajouri Garden,

New Delhi – 110027, India

Email: support@aapkiekart.com

Phone: +91 9971655356

Contact Us URL: https://aapkiekart.com/contact-us/

By placing an order on our website, you agree to comply with this Cancellation & Refund Policy.